Job Title: Assertive Community Treatment Supervisor
Department: Enhanced Adult Services
Supervisor: Enhanced Adult Services Manager
Category & Service Array: 000 Clinical / 220 ACT
FLSA Status: Exempt (Salaried)
Pay Grade: 9 & 10
What is Act?
Assertive Community Treatment (ACT) is an Evidence-Based Practice (EBP) designed to provide comprehensive treatment and support services to individuals who are diagnosed with serious mental illness. ACT services are provided by a multidisciplinary team and are designed to be provided in the most integrated setting possible to maximize independence and community integration. KEY COMPONENTS: All ACT team members know and can work with all individuals served by the team. Team members do not carry individual caseloads, rather the entire team is responsible for the entire caseload. Team members meet daily to coordinate services for ACT participants. ACT teams are typically staffed at a ratio of 1:10 (meaning 1 full-time team member for every 10 individuals served by the team).
Key Components of ACT
All ACT team members can work with all individuals served by the team. Team members do not carry individual caseloads, rather the entire team is responsible for the entire caseload. Team members meet daily to coordinate services for ACT participants. ACT teams are typically staffed at a ratio of 1:10 (meaning 1 full-time team member for every 10 individuals served by the team).
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include but are not limited to the following:
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
- Team supervisors, managers, and directors are required to work a five-day work week to equal a minimum of 40 hours per week. These positions are not eligible to work four 10s or reduced hours. Any deviations from this schedule must have prior approval from the CEO.
- Facilitate daily team meetings to ensure clients receive medically necessary services.
- Provide individual and group supervision to team members utilizing the Assertive Community Treatment Model and strengths-based group supervision; maintain training and supervision logs.
- A minimum of 50% of the time is dedicated to individual counseling, crisis intervention, case management, and other direct service to participants.
- Assist Clinical Supervisor in recruitment, hiring, and training new team members to perform standards outlined within their performance evaluations.
- Coordinate client access to team services by completing the initial mental health assessment, annual mental health assessments, service plans, and other required documentation within 7 calendar days, also ensuring that all admitted clients meet admission criteria per KBBH admission policy.
- Provide direct service to individual’s enrolled in the Intensive Services Program.
- Participate in training and meetings as assigned (rehabilitation management, utilization review, and other inter-agency).
- Provide training and advocacy for the Assertive Community Treatment program both within the agency and with community partners.
- Monitor and track workflow and day-to-day work of Assertive Community Treatment team members.
- Monitor process to ensure fidelity of the Assertive Community Treatment Program.
- Insure timely completion of employee status change and/or payroll change forms. The supervisor is required to complete a payroll change form any time wages are changed. Wage changes should become effective on the 1st or 16th of each month to coincide with our payroll schedule. This completed payroll form goes to the payroll office only. Status change forms must be completed when an employee is hired, terminated, goes from part-time to full-time or the reverse, or changes position or department. When an employee changes department, it is the responsibility of the new supervisor to complete the status change and/or payroll change form. The status change form is designed in an email format which when sent will automatically go to all essential parties, this is to ensure that all change processes are completed by each person responsible.
- Other duties as assigned.
Supervisory Responsibilities: Directly supervises eight employees in the ACT-Assertive Community Treatment team. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; time card and time off approvals, performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies: To perform the job successfully and to meet the standards of professionalism, this individual should demonstrate the following competencies:
- Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
- Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
- Use of Technology – Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date. To perform this job successfully, an individual should have knowledge of Credible Database software; ADP Workforce Now Internet software, and Word Processing software.
- Problem-Solvinging – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
- Reasoning – Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Language Skills– Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors.
- Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Cooperation – Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
- Managing Customer Focus – Promotes customer focus; develops new approaches to meeting customer needs.
- Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
- Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
- Written Communication – Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
- Change Management – Develops workable implementation plans; communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.
- Performance Coaching – Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
- Team Leadership – Fosters team cooperation; defines team roles and responsibilities; supports group problem solving; ensures progress toward goals; acknowledges team accomplishments.
- Delegation – Delegates work assignments.
- Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
- Managing People – Includes staff in planning, decision-making, facilitating, and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; provides regular performance feedback; develops subordinates’ skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products, and services.; continually works to improve supervisory skills.
- Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
- Visionary Leadership – Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
- Business Acumen -Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
- Conflict Resolution – Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
- Recruitment & Staffing – Coordinates with the HR Department to advertise position vacancies; exhibits sound interviewing skills; presents a positive, realistic view of the organization; analyzes and forecasts staffing needs; makes quality hiring decisions.
- Cost Consciousness – Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue.
- Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
- Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
- Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.
- Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; adapts strategy to changing conditions.
- Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
- Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.
- Personal Appearance – Dresses appropriately for the position; keeps self well groomed.
- Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
- Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.
- Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
- Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.
- Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
- Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
- Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Education and/or Experience: Must meet requirements to qualify as a QMHP. QMHPs shall meet the following minimum qualifications and shall hold one of the following educational degrees:
(A) Graduate degree in Psychology;
(B) Bachelor’s degree in nursing and licensed by the state of Oregon;
(C) Graduate degree in social work;
(D) Graduate degree in a behavioral science field;
(E) Graduate degree in recreational, music, or art therapy;
(F) Bachelor’s degree in occupational therapy and licensed by the State of Oregon;
(b) Whose educational and experience demonstrates the competencies to identify precipitating events; gather histories of mental and physical disabilities, alcohol and drug use, past mental service, and criminal justice contracts; assess family, social, and work relationships; conduct a mental health examination; document a multiaxial DSM diagnosis; write and supervise a treatment plan; conduct a comprehensive Mental Health Assessment and provide individual, family and/or group therapy within the scope of their training.
This individual must also demonstrate the ability to successfully supervise employees through the values and mission of our organization.
Certificates, Licenses, Registrations: Valid Oregon driver’s license, insurable driving record. Personal automobile insurance is required if clients are transported or any agency business is conducted by the employee using his/her personal vehicle. If the employee is an unlicensed therapist or is not active in the licensing process, the employee must meet the requirements to become MHACBO QMHP Certified. Certification or licensure must be maintained for the length of employment.
Documentation Requirements: All clinical documentation of services provided to clients or on behalf of the client must be completed within 48 hours of the service completion. For services provided at the end of a month, all services must be documented by the second (2nd) business day of the following month. This is to ensure that all month-end reporting is completed in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit and use hands to finger, handle, or feel. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Driving is a requirement for this position. Proof of insurance must be provided to the HR department. Coverage must remain current.
Work Environment: The majority of job duties are performed indoors at the facility or in a community setting, however, the employee is also exposed to outside weather conditions; extreme cold and extreme heat. The noise level in the work environment is usually moderate. Employees may be exposed to secondhand smoke, a dirty working environment, agitated clients, and possibly aggressive pets when working with clients in their homes.
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